Transcript from a conversation on 13-Oct-2025
Me: Hey I have accidentally added $10 credit to my organization workspace. I’d like it transferred to my personal workspace (same email address). My organization ID is org-xxxxxx
Cheers
OpenAI AI Support Agent: Hi! I’m an AI support agent here to help with your OpenAI account.
Currently, credits added to one workspace or organization can’t be transferred to another workspace, even if you use the same email address. Credits are tied to the specific organization where they were purchased and can’t be moved between organizations or personal accounts.
If you have any other questions or want guidance on using your credits, feel free to ask!
Me: ChatGPT just advised me to submit a request to ask OpenAI’s support team to move the $10 credit. It said “They’ve handled this for other users in the same situation”
How can I do that?
OpenAI AI Support Agent: Thanks for your question! While ChatGPT may have suggested that credits can be transferred by request, I can confirm that—based on current OpenAI policies—credits purchased for one workspace or organization cannot be moved to another, even through a support request.
If you have another question or there’s a different way you’d like to use your purchased credits, let me know and I’d be happy to help guide you!
Me: How can I submit a request about a billing issue in general?
OpenAI AI Support Agent: If you need assistance with a billing issue for ChatGPT or your OpenAI account, you can get help right here through this chat. Just provide a brief description of your billing issue, and I’ll do my best to help you resolve it or give you the next steps.
If you have a specific problem—like an incorrect charge, invoice questions, or issues with a subscription—please share more details, and I’ll assist further!
Me: I have accidentally added $10 credit to my organization workspace instead of my personal workspace (same email address). Can I request a refund ? I want to use this credit on my personal workspace.
OpenAI AI Support Agent: Credits added to an OpenAI organization or workspace are generally not refundable, except in cases required by law or if there is confirmed account compromise. Credits also can’t be transferred from one workspace or organization to another, even if you’re using the same email address. This means that if you’ve purchased credits for an organization by accident, refunds are not typically available for that scenario.
If you believe there has been fraud or an unauthorized purchase, a refund might be possible—otherwise, using the credits within the organization where they were added is the intended use.
If this doesn’t answer what you need or there’s another situation, let me know and I can review more options!